Click on the subject you wish to read more about!
HAS MY ORDER BEEN PROCESSED?
You will receive an order confirmation at the email address you provided almost immediately after your purchase has been approved.
THE PURCHASE DID NOT GO THROUGH, BUT HAS AN ORDER BEEN MADE ANYWAY
A charge in your bank account may rarely occur even if there was an error in the order. In such a case, it will be undone within 1-5 business days.
WHEN WILL I RECEIVE REIMBURSEMENT FOR MY RETURN?
When you return something to us the refund is based on the payment method you chose for the original order. If you choose to pay with credit/debit card, the refund will be placed onto the same card. This money will usually be received within 2-3 banking days, but can take up to 6 banking days until it is available on your account.
- No charge
- Visa, MasterCard or American Express
- You are responsible for the return costs
We currently accept only VISA, MasterCard and American Express. When you pay with a debit card, the transaction is processed by our payment partner.
CAN I COMBINE SALES AND GIFT CARDS?
Yes, you can! However, you cannot combine discounts with other discounts, or rebates, and already reduced items.
WHERE CAN I SEE THE VALIDITY OF MY GIFT CARD?
You can find the validity of your gift card either in the email with which you received the e-gift card or on your physical gift cards. For BCL Points, you can check the validity under "My Pages".
DO YOU HAVE A DISCOUNT CODE I CAN USE?
By following us on social media such as Instagram, Facebook,, Pinterest, andTikTok, you are always the first to take advantage of our discounts and offers. We also recommend signing up for the Boss Chick life so you don't miss a thing.
We use SSL (Secure Socket Layer) which is a security protocol for secure data transmission over the Internet (or other networks). The SSL protocol provides an encrypted channel between sender and receiver. Encryption ensures that no one can tamper with the data (message integrity). The SSL protocol uses digital certificates to verify the sender and/or recipient of the data transfer (Server Authentication)
Depending on the parcel carrier, a notification email may be sent to the customer when additional charges have been calculated, prior to delivery. Such a notification will inform the customer of additional fees required. Alternatively, the customer may be contacted by phone. Only US orders under 800 USD and Australian orders under 1000 AUD (low-value orders) are eligible as Tax & Customs Free imports.
Once a parcel has entered the destination country, it will be held by Customs for clearance. During this time, import duties and tax fees (should they apply) will be calculated by the present authority. In case of forced Return-to-Sender due to unpaid additional fees, a nominative/penalty fee may apply on the sum refunded. If you require more information on this, please promptly contact our customer support team.