Refund

Refund Policy Clothes

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

  1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
  2. Merchandise must have all tags, including any hang tags attached.

Any merchandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products, formal dresses, bodysuits and accessories.

  1. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
  2. Customer is responsible for shipping fees to send the order back to Boss Chick Life ...Shipping fees are non refundable.
  3. Boss Chick Life inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

**Please include your original packing slip. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange  is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email. 

 If you meet the return/exchange requirements please ship item(s) to

Boss Chick Life Returns

1990 N California Blvd

Suite 20

Walnut Creek, CA 94596


Refund Policy Hair:

 NO REFUNDS.

NO EXCHANGES.

NO CANCELLATIONS.

Boss Chick Life does not cancel orders under any circumstance. Our team immediately begins working on and processing your order the minute it comes in, so we simply cannot accommodate ANY cancellation requests.  

It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging or that look worn or altered in any way. 

If the mistake is ours and we send you the wrong product, email us photos of the unworn items within 24 of delivery and receipt after we confirm a mistake was made, we’ll send you next steps on how to return your items and begin the exchange process.

Nothing sent back to us without prior written approval will be granted a refund – and any packages sent to us without prior approval will not be returned to the sender.

If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.

Any order returned due to the customer adding the incorrect address will not be refunded or mailed back out without the customer paying the additional shipping and handling costs.

We take returns and chargebacks very seriously. if you attempt to defraud our company, expect criminal charges and a civil suit to follow. out of the thousands of orders we’ve shipped, we have never lost a dispute.

All approved returns and order cancellations are subject to a 40% or $100 (whichever is greater) restocking fee that is non-waivable and non-negotiable.

We do not accept any refunds on bundles or custom wigs (this includes extra density and units with bleached knots or custom colors), custom orders (this includes our 40” bundles), or any of our services or memberships. all of these purchases are final and non-refundable.

When shipping back your item please include your order number and the details of the exchange.

We strongly recommend you include insurance in case of any carrier issues. your exchange can be sent to:

Rude customers:

 We understand that we cant please everyone and not everyone will be happy with the service we provide, however we truly try our best with every single customer and want to ensure everyone receives the best service possible.

However, we do not tolerate any harassment, abuse, slander or libel – and any such instances will immediately result in an indefinite hold on all current and future orders and possible legal consequences.

Fraud & bank disputes

 If you decide to dispute any order you’ve place with us through your bank and commit bank fraud after we have confirmed or shipped your order, we will press charges to the fullest extent of the law. this is bank fraud and we pay hefty legal fees to ensure all scammers pay for their crimes.

Please note: federal law states you cannot return human hair products that have been used. we adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. if the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange policies are voided.the hair must remain in the bundle and not be untied at the top.the hair must be in its original packaging and tagged.returned packages must include a copy of the original invoice as proof of purchase. merchandise must be physically received before a exchange can be granted. please allow 72 hours for processing.

any used hair that we receive will be immediately discarded and will not be handled or returned by our team.

for more information please email us!

Please note: federal law states you cannot return human hair products that have been used. we adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. if the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange policies are voided.the hair must remain in the bundle and not be untied at the top.the hair must be in its original packaging and tagged.returned packages must include a copy of the original invoice as proof of purchase. merchandise must be physically received before a exchange can be granted. please allow 72 hours for processing.

Any used hair that we are sent back will not be returned.